Calls and messages answered promptly in the customer's language.
Assistance with orders, reservations, and account questions.
Calm, on-brand responses that de-escalate and resolve.
Extend your response window beyond standard hours as needed.
No — your assistant responds under your brand voice and guidelines, the same way an in-house team member would.
Yes — that's the point. One assistant, both languages, no handoffs.
Your assistant flags anything that needs your decision and keeps a clear record so nothing gets lost.